Frequently Asked Questions
Last updated: October 21, 2026
What does Aquadaze sell?
We sell beach comfort and shade accessories, storage and transport items, swim-training equipment, sand and water games, pool-cleaning tools, and pool-maintenance and safety accessories. Product pages specify the selected size, compatibility and pack contents.
Does Aquadaze manufacture these products?
Aquadaze is an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products offered or to be affiliated with or endorsed by any third-party brand.
Where do you deliver?
We offer free Standard shipping with no minimum purchase to the 50 U.S. states and Washington, DC. We do not offer international shipping or delivery to U.S. territories or APO/FPO military addresses. For a PO Box, contact us before ordering so we can check the particular item and delivery address. Do not assume every item can be delivered to a PO Box.
How much is shipping?
Standard shipping is free with no minimum purchase within our stated delivery area. Any applicable taxes are shown during checkout.
How long will my order take?
Standard orders are processed in 1–2 business days. After dispatch, Standard transit is estimated at 2–4 business days, for an estimated total of 3–6 business days. Business days are Monday–Friday, excluding U.S. federal holidays. These are estimates, not guaranteed arrival dates. Standard is our only delivery service.
How can I track an order?
When tracking information is available after dispatch, we will send it to the email address used at checkout. If an update is missing or a delivery appears delayed, email us with your order number. We do not promise a particular carrier for every item.
Can I change or cancel an order?
Contact us as soon as possible with the order number and requested change. We will check whether fulfillment can still be stopped. A request is not a guarantee of cancellation once an order has been dispatched. If it has shipped, the return policy applies.
When can I request a return?
Request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, undamaged and include its supplied accessories. Damaged, faulty, incorrect, incomplete or materially misdescribed items are handled separately; we do not require a defective item to be in perfect condition.
How do I start a return?
Email support@aquadaze.com with your order number, item and reason. For a problem item, include helpful photos when practical. We will provide instructions, a prepaid label for an eligible return and the correct return address. Contact us before sending anything back.
Who pays return shipping?
We pay return shipping for eligible returns and provide a prepaid return label. Do not buy your own label or send to the correspondence address without our instructions.
Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Can I exchange an item?
We do not offer exchanges. You may request an eligible return and place a separate new order. Availability and price for a new order are not guaranteed.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if an item is damaged, wrong or missing parts?
Contact us with the order number and a description. Please provide photos when practical and keep the item and supplied packaging while we review the issue. We will arrange an appropriate resolution for damaged, defective, incorrect, incomplete or materially misdescribed goods. Reporting promptly helps us assist; it does not reduce your return window or non-waivable rights.
Which payment methods can I use?
Payments are processed through Shopify Payments and any other methods displayed at checkout. Shop Pay, Apple Pay and Google Pay may be shown for eligible devices, locations and orders. Use only the options actually offered during checkout. Orders and prices are in USD.
How do I control advertising and other optional cookies?
Use Cookie settings in the footer to allow, decline or change optional analytics, marketing and preferences. You can also use Your Privacy Choices. A privacy policy or continued browsing is not consent to optional cookies. Global Privacy Control signals are honored for applicable sale/sharing and targeted-advertising choices.
How do I make a privacy request?
Email support@aquadaze.com with your request. We will take reasonable steps to verify identity and respond within the time required by applicable law. You may request access, correction, deletion, portability or applicable advertising opt-outs. See Privacy Policy for details and appeals.
How do I contact support?
Email support@aquadaze.com or call +1 859-655-7970. Include your order number for order-related help. Do not send full card numbers, CVV codes, passwords or sensitive identity documents in an initial email. Our address is for business correspondence, not walk-in shopping or unapproved returns.
How do I choose a compatible pool tool?
Check the exact connection and equipment requirement on each product page. The Pool Rake fits a standard 1-1/4-inch pole; the Pool Vacuum Head accepts 1-1/4-inch or 1-1/2-inch vacuum hoses. A garden hose or pool pole may be sold separately. A pole, head and hose are not automatically a complete kit.
What should I check for swim-training equipment?
Match the selected model and listed size to the intended use. The pull buoy, hand paddles, kickboard and fins are different training aids, not interchangeable safety equipment. Review product-specific dimensions and age information. Training aids and toys do not replace supervision or qualified instruction.
Are toys and accessories shown together all included?
Only the items expressly listed in the product description are included. The Ferry Boat Play Set includes a ferry and two cars; the Pool Claw Toy includes one claw and three sinkers. Pool poles, hoses, pool structures and scene props are not included unless stated.
How should I care for an item?
Use the instructions for that exact item. Mack’s AquaBlock earplugs are washable and reusable; the Bestway Solar Pool Cover should be hand washed, stored cool and dry and kept away from sharp objects. Do not apply one material’s care method or chemical-cleaning advice to every product.
Contact Aquadaze
Boopis 99Smore Direct INC · independent online retailer
support@aquadaze.com
+1 859-655-7970
63 Parkview Ave, Newport, KY 41071, United States
aquadaze.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.