Shipping Policy
Last updated: October 21, 2026
Delivery area and cost
We offer free Standard shipping with no minimum purchase to the 50 U.S. states and Washington, DC. We do not offer international shipping or delivery to U.S. territories or APO/FPO military addresses.
Alaska and Hawaii are included in the configured 50-state delivery area. For a PO Box, contact us before ordering so we can check the particular item and destination; do not assume every product is eligible. The available service for your order is shown at checkout.
Processing and delivery estimates
Standard orders are processed in 1–2 business days. After dispatch, Standard transit is estimated at 2–4 business days, for an estimated total of 3–6 business days. Business days are Monday–Friday, excluding U.S. federal holidays. These are estimates, not guaranteed arrival dates. Standard is our only delivery service.
Delivery estimates can be affected by address verification, weather, carrier disruption and holidays. They do not promise a particular dispatch warehouse or carrier.
Dispatch and tracking
We send available dispatch and tracking information to the email used at checkout. Check the delivery address before submitting the order. Contact us immediately to request an address change; changes are only possible before the shipment can no longer be altered.
Delay, loss or damage
Contact us if tracking stalls, a parcel appears lost, or goods arrive damaged or incomplete. Include the order number and any helpful tracking or photographs. We will investigate and arrange an appropriate resolution. A carrier status alone does not remove your non-waivable consumer rights.
If dispatch is delayed
If we cannot dispatch within the promised timeframe, we will notify you, provide a revised estimate and offer the option to consent to the delay or cancel for a timely refund as required by applicable law. The post-return inspection timeline is not a substitute for rights related to delayed shipment.
Returns
Eligible returns may be requested within 30 calendar days after delivery. Read the Refund Policy.
Contact Aquadaze
Boopis 99Smore Direct INC · independent online retailer
support@aquadaze.com
+1 859-655-7970
63 Parkview Ave, Newport, KY 41071, United States
aquadaze.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.